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Kagi - length of time for order processing?

Diane Vigil
Newbie



Since: 27 Sep 2003
Posts: 7
Posted 15 Jun 2011 18:52:21

I just purchased a DMXzone item through Kagi. Could anyone here give a good guess as to how long it takes for Kagi to run the credit card so I can download (I presume) my product?

I just purchased a DMXzone item through Kagi. Could anyone here give a good guess as to how long it takes for Kagi to run the credit card so I can download (I presume) my product?
Patrick Woldberg
Official Representative



Since: 11 Feb 2003
Posts: 1,932
Replied 20 Jun 2011 11:34:24
When no e-check is used then processing takes only a few seconds. It's possible that the order confirmation e-mail came in your spambox or was blocked. You can always go to the My Products page when you are logged in here at DMXzone, there you can see all your purchases with download link and serial.
Diane Vigil
Newbie



Since: 27 Sep 2003
Posts: 7
Replied 28 Jun 2011 02:29:49
Actually, I run my own server, so blocked email was not the problem (and I didn't pay with an e-check).

FYI, I called Kagi to explain the situation; they explained that the product (the Nivo Slider) wasn't "registered" in their system yet(!). Somehow or other, they got it sorted out and I got the product codes.

Thanks, though.