Econtentmag.com has a great article on Content Management Systems, here is an extract;
In Part I of this series, [I] looked at CMS interfaces and found that in general, users come to CMS projects with diverse expectations, leaving vendors struggling to match a product out of the box to a prospective customer's particular scenarios. As Jared Spool, founding principal of User Interface Engineering, puts it, "A CMS product is designed for an ideal, generic world, but none of us work in that world—it's like trying to sell everyone an average-sized shoe."
So here in Part II, [I'll] examine usability through the lens of system functionality. What does it mean to have a usable workflow? Can a "Help" subsystem make up for the inevitable gaps in user training and understanding? How can authors find what they need? To the extent that you can answer questions like these for your CMS project, you are well on your way to developing a more usable—and therefore, by definition, a more effective—content management system.
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